Terms Of Service

Duties and Taxes

We are not liable for import fees on any products purchased, including but not limited to commissioned custom pieces, originals, and fine art merchandise.

It is the responsibility of the customer to pay any duties, value-added tax, or other similar charges. If you refuse to pay these additional amounts, your delivery will be returned to us. Provided that the product is in its original condition, we will refund you the cost of your purchase (minus the costs of shipping to your country).

Any applicable taxes and duties are not included in the checkout total. These are determined by the customs agency in the destination country. Some countries charge import taxes, while others do not. The customs agency will notify the recipient either by mail, phone, or email to pay these charges so that the shipment can continue to its destination.

Items are declared at the purchase value for exporting, and under no circumstance will documents be falsified at your request.

Shipping Policy

Please note that on occasion, delays in dispatching orders may occur if there is a high volume of orders. We apologize in advance for any inconvenience and thank you greatly for your patience.

If you need a change of address, we must be alerted within 24 hours of purchase to guarantee a redirect. We are unable to change the address once it has been dispatched. Please contact us at info@lethabohuma.com as soon as possible.

We are not responsible for undelivered packages based on incorrect shipping addresses provided by the customer. Please ensure that you provide the complete and correct mailing address at checkout.

Refunds and Liability

We strive for your satisfaction with your purchase. If you're not happy with your order for any reason, please inform us within 2 days of receipt to request a refund. A refund is due if damaged products are received as a result of postal services and/or faulty merchandise has been dispatched.

Please note that once the product is in the possession of the collector, we are not liable for any damage that occurs due to mishandling by customers (e.g., smudging fingerprints on the white border, tearing fine art prints, damaging works, etc.).

Once we've received and inspected the returned item and confirmed that it meets our return criteria, we will issue a refund for the amount you paid for the item, excluding any import duties or taxes.

Intellectual Property Notice

Rights to artwork remain the sole property of Lethabo Huma, including after purchase. This includes the purchase of originals, commissions, prints, and current and/or future reproductions of any kind.

The purchase of any item, original or otherwise, does not grant the customer permission to mint the piece into an NFT, print and distribute in any form, or reproduce in any way for profit and/or otherwise.

Collectors may not reproduce artwork in any way without express written permission from the artist. Posting images of the items purchased on social media is always welcome and does not breach this clause.